> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rixapi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing

> Pay only for what you use. Flexible billing to fit any scale.

## Billing Currency

The platform bills in **USD**, aligned with the official pricing of each model provider.

## Billing Methods

Three billing modes are supported, applied automatically based on model type:

| Method          | Use Cases                                 | Description                                                                         |
| --------------- | ----------------------------------------- | ----------------------------------------------------------------------------------- |
| **Per Token**   | Text models, Embedding                    | Input and output tokens billed separately; cached tokens may qualify for a discount |
| **Per Request** | Image generation, audio transcription     | Fixed cost per call, regardless of output size                                      |
| **Per Second**  | Certain video and audio generation models | Billed by the duration of generated content                                         |

## Provider Multipliers & Discounts

Each provider has its own **price multiplier**. The final price you pay equals the model's base price × the provider multiplier.

Users at higher levels may receive additional discounts. See the [User Levels](/docs/en/guides/level-group) page for details.

## Payment & Top-Up

* Online top-up via **Stripe** (credit and debit cards)
* For enterprise billing arrangements or large top-ups, please [contact us](mailto:support@ephone.ai)

## Balance Alerts

We recommend setting up a balance alert to prevent service interruptions:

Go to **Dashboard → Profile Settings → Subscription Management** and set an alert threshold. When your balance drops below the threshold, we'll notify you by email or in-app message.

## High-Volume Plans

If you need higher concurrency limits or dedicated pricing, [contact us](mailto:support@ephone.ai) to discuss a custom arrangement.

## Refund Policy

To request a refund, please contact support. Please note:

* If a refund causes your account level to drop, the overage benefit amount will be deducted accordingly
* A processing fee of up to **5%** applies
* Refunds are returned to the original payment method